New utility connections for homeowners, self-builders & domestic properties
Need a new gas, water or electric connection to your home? Connections2energy manages the entire process on your behalf, from the initial application through to the engineer arriving on site. No jargon, no chasing, no stress.
Why use a specialist for your utility infrastructure?
You could deal with the network directly, but here’s why most people don’t
For domestic connections, we work directly with the network operators, the DNO, GNO or water authority, on your behalf. That’s the same route you’d take if you did it yourself. The difference is that we’ve done it hundreds of times, we know exactly what each operator needs, and we know what to do when things don’t go to plan.
Network operators weren’t designed with domestic clients in mind. Their processes are slow, their forms are technical and their customer service teams are stretched. Most people who try to manage a domestic connection themselves find it genuinely time-consuming and stressful, especially when nothing happens for weeks and they don’t know who to call.
One person who knows your project
A named account manager manages your connection from first contact to completion, the same person every time you call.
Right first time
Incorrectly submitted applications cause weeks of delay. We know exactly what each operator requires so no rejections, no restarts.
We do the chasing, not you
We track progress with the network operator and chase responses on your behalf. You won’t spend your afternoon on hold.
Problems resolved quickly
When something unexpected comes up, we know who to speak to and how to get it resolved quickly.
Want to manage it yourself?
That’s absolutely fine
We’ll always be straight with you. For domestic connections, we apply directly to the network operator, so if you’re confident navigating their process independently, you can. If at any point it becomes more complicated than you’d hoped, we’re here. Most domestic clients who come to us have already tried and found it more involved than they expected.
single-plot services
Everything you need in one place
New Electric Connection
New or first-time electricity supply to your building. We manage the full DNO application, track progress and keep you updated throughout.
New Gas Connection
Connecting your home to the gas network for the first time, or reconnecting after a period without gas. We manage the Gas Network Operator application and coordinate delivery to your timeline.
We work directly with Cadent, NGN, SGN and WWU depending on your location. The process is managed entirely on your behalf.
New Water Connection
New mains water supply for new-build properties, conversions or properties without an existing connection. We apply to your local water authority and manage the process to adoption.
For single-plot water connections, we work with the incumbent water authority directly, managing the process entirely on your behalf.
Single-Plot Disconnections
Supply disconnection for demolition, major renovation or property conversion.
We coordinate the safe disconnection of gas, water and electric supplies, ensuring all utilities are properly isolated before any works begin.
Domestic Diversions
Existing gas, water or electric pipes running through the footprint of your extension, garage or outbuilding?
We manage the full diversion process with the relevant network operator to clear the way for your build.
Supply Upgrades
Upgrading your existing supply for a heat pump, EV charger, electric vehicle supply equipment or other high-demand domestic application. We manage the upgrade application and ensure your supply meets your requirements.
how it works
Your project, start to finish
Initial enquiry
Tell us your project scope, location and timescales.
AM assigned
Your named contact is introduced from day one.
Design & quote
We scope all utilities and provide clear pricing.
Managed delivery
We coordinate all accredited contractors throughout.
Handover
All utilities live, all documentation provided.
CLIENT REVIEWS
100% five-star reviews
★★★★★
“I can’t praise this company and their team of people highly enough. We used them for our mains water connection, and they guided us through the whole process efficiently and professionally, also offering advice and guidance along the way too.”
★★★★★
“I chose C2E to deal with my utility connections during the conversion of my barn. I chose C2E over two other companies as from the first enquiry to completion, Nicola put a lot of effort into ensuring we got the connection carried out to our requirements at the best cost.”
★★★★★
common questions
Domestic connections, your questions answered
Can't I just contact the network operator myself?
Yes, you absolutely can, and we'll always be honest about that. For domestic connections, we apply directly to the network operator on your behalf. What you're paying for is our expertise, our established relationships with the network operators, and the time and stress we save you. Most of our domestic clients come to us having already tried the DIY route and given up in frustration.
How long does a domestic connection take?
Timescales vary by utility type and network operator area. Domestic electric connections through the DNO can sometimes be completed within a few weeks for straightforward new connections. Gas and water connections depend on the relevant network operator's workload and your location. We provide a realistic timescale at the quotation stage and keep you updated throughout; you won't be left wondering what's happening.
I'm building a self-build home, do you handle all the utilities?
Yes, self-build connections are one of the most common domestic projects we manage. A new self-build typically needs gas, water and electric connections, and coordinating all three simultaneously is exactly what we do. We can manage all three utilities through one account manager, keeping the connections aligned with your construction programme so each service arrives when you need it, not before or after.
I need a supply upgrade for my heat pump or EV charge, can you help?
Yes. Heat pumps and EV chargers often require an upgrade to your existing electricity supply, either an increase in capacity or, in some cases, an upgrade to three-phase. We manage the DNO application for the upgrade, coordinate delivery and ensure your supply is ready for your installation contractor to connect to. Getting us involved before your installer quotes means there are no surprises on the day.
Is there a minimum project size for domestic work?
No, we work on domestic projects of any size, from a single new connection to a full self-build utility package. We give every client the same dedicated account manager and the same standard of service, regardless of the scale of the project. Some of our most enthusiastic reviews come from domestic clients who were surprised to receive the same level of attention as our large commercial accounts.
Ready to discuss your project?
Speak to a specialist today. No obligation, just straightforward expert advice.